FAQs

Frequently Asked Questions (FAQs) 

1. How do I place an order?

• To place an order, simply browse our collection, select the items you'd like, and add them to your cart. Follow the checkout process, providing the necessary details, and complete your purchase.

2. What payment methods do you accept?

• We accept major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment methods.

3. Can I modify or cancel my order after placing it?

• Unfortunately, we are unable to modify or cancel orders once they have been placed. Please double-check your order before confirming your purchase.

4. How can I track my order?

• Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to track your shipment.

5. What is your return policy?

• Our return policy allows you to return items within  days of delivery. The item must be in its original packaging and unused. For more details, please refer to our Return Policy section. 

6. Do you ship internationally?

• Yes, we offer international shipping. Shipping costs and delivery times vary by location. Customs duties and taxes may apply to international orders.

7. How do I contact customer service?

• You can reach our customer service team via shop.figuru@gmail.com. We're here to assist you with any questions or concerns.

8. Do you offer gift cards?

• Yes, we offer gift cards of various denominations. They make for a perfect gift for collectors and enthusiasts.

9. How often do you restock your inventory?

• Our inventory is regularly updated with new releases and restocked items. Follow us on our TikTok and Instagram for announcements on restocks and new arrivals.

If you have any additional questions or concerns not covered here, feel free to reach out to our customer service team for assistance. Happy shopping at Figuru!